We are looking for a dedicated Account Manager to ensure that the ProTenders customers are full engaged and are getting the most value out of the platform. You will work closely with our customers and help them achieve success.
- Assist customers’ requests and take care of any issues incurred professionally.
- Build strong customer relationships, especially with key customer stakeholders and sponsors.
- Manage customer expectation and lead them to customer satisfaction.
- Be the go-to person for all matters relating to customers.
- Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements.
- Keep track of key account metrics. Communicate the progress to both internal and external stakeholders.
- Take initiatives in identifying growth opportunities and collaborate with our team to achieve sustainable growth.
- A proven track record of account management or other relevant experience.
- A high ability to communicate and present effectively across all teams and levels of a company, including the C-suit.
- Experience in managing multiple stakeholders and projects while keeping a keen eye on details.
- A listener who is customer-oriented and attentive to their needs.
- Excellent verbal and written communication in English language. Arabic is a plus.